Booking terms and conditions
We require a 20% booking fee to secure your booking. Payment can be made via PayPal, Credit/Debt Card or bank transfer and must be received within 48 hours to secure your booking date. Once your booking fee is paid that amount will be deducted from your final payment.
Once you have made your booking, we shall send you an invoice email with a link attached to pay your booking fee! If this payment is not received within 48hours of making your booking we WILL CANCEL your booking. (You will receive a cancellation email from us)
Please note: The booking fee amount is per booking and not for each inflatable/equipment you book.
Your booking fee is non refundable however can be transferred if you wish to change your hire date or equipment.
If your booking is due to be outdoors and bad weather conditions occur on your hire day (heavy rain/high winds etc) we may need to cancel your booking due to health and safety risks, if this occurs then your booking fee can be transferred to another date within 12 months of your original hire date or booking fee returned to you within 7 working days.
The remaining balance is to be paid on the day and must be made to the driver on delivery of the equipment in cash. We do not accept cheques however we do accept card payments for bouncy castle's and packages on the day of the hire, a £1.50 surcharge will be added.
If you wish to pay the remaining balance before your hire date this can be paid via PayPal, bank transfer and must be received at least 7 days prior to the booking date. Please call us on 07427118613 to arrange this.
Cancellations from the date booking was made upto 7days before hire are subject to a 20% charge ie the booking fee you paid when making the booking.
Cancellations within 7 days of the hire date are subject to a 25% charge of the total hire charge.
Cancellations within 24 hours of the hire date are subject to a 50% charge of the total hire charge.
Cancellations within 4 hours of the delivery time or upon delivery will be subject to 100% charge of the total hire charge.
Cancellations can be made on the day of hire if wet weather occurs (subject to our discretion) as long as at least 1 hours notice is given by calling us on 07427118613, your booking fee will then be refunded within 7 working days
If you cancel within the time scales above then your cancellation amount will include booking fee amount paid.
E.g. If you hire an inflatable for £100 and pay £15 booking fee (leaving £85 to pay on the day) then you cancel within 24 hours of the hire date you will incur a 50% charge of the total hire charge, which will mean there is £35 to pay for the cancellation as you already paid £15 booking fee.
Weather: When its raining we CANNOT guarantee that the shower covers on the inflatables will hold out the rain. The shower covers are made to help prevent rain coming into the inflatable but they are not 100% water proof they are just shower resistant.
We will NOT inflate any inflatable if wind/gust speeds are above 23mph due to health and safety of the users.
If our staff are abused or receive an form of intimidation when going about their job. This will be reported to the local authority and we will press for the heaviest penalty. All of our employee's should be allowed to carry out their job without abuse/violence.
Please note: Safety is our number 1 priority at all times. We reserve the right to refuse a hire for any reason if we feel health and safety law will be breached in any way. Our staff are fully trained in the safe use of inflatables and their say is final.
A Safety Instruction Sheet, Including Terms and Conditions of Hire will be given for customers when inflatable play equipment is delivered.
It is the hirers responsibility to check the size of the inflatable and ensure it will fit in the space required. All sizes are written on each inflatable description. On delivery, if the inflatable will not fit in the required space the hirer will still be charged the full amount of the hire.
Intellectual Property, Software and Content
The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of Air-We-Go or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by Air-We-Go and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.